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At 77hp, we take the handling of your personal information seriously. This policy explains what data we collect when you use our platform, how we use it, and what choices you have — whether you access your account through mobile or desktop, or make transactions via bKash, Rocket, or Bank Transfer.
When you open an account with 77hp and use our services, we collect certain personal and transactional data to operate your account, process payments, and keep your sessions secure. This includes your registration details, login activity, and transaction records connected to payment methods such as bKash, Rocket, and Bank Transfer. We collect this data because running a functional account requires it — without it, we cannot process a deposit, verify your identity, or respond to a support request. We do not sell your personal data to third parties. Information shared with payment processors is limited to what those processors require to complete a transaction. Where third-party services interact with your account — such as game content providers — data shared with them covers only what is technically necessary for that service to function. Access to and availability of our services depends on your local law and eligible regions. If local law in your jurisdiction affects how data may be processed or stored, those local rules apply alongside this policy. We aim to keep this policy current, and material changes will be reflected here with a revised effective date. Checking this page periodically is the straightforward way to stay current on how we handle your information.
Understanding what falls inside and outside this policy helps you make informed decisions about your account. The four areas below map out the boundaries clearly.
This policy covers all data generated when you log in, navigate your account dashboard, update personal details, or manage your wallet. Actions you take inside your signed-in session are within scope.
Deposits and withdrawals processed through bKash, Rocket, or Bank Transfer fall within this policy. We record transaction references and amounts to maintain accurate account balances and support dispute resolution.
General browsing of publicly visible pages — game lobbies, information sections, and support articles — may involve standard analytics data such as page views and device type. This is covered under our cookie practices described in the trust section.
External services linked from our platform, including payment gateways and game content from studios such as Pragmatic Play or Microgaming, operate under their own privacy terms. We do not control how those third parties process data on their own infrastructure.
You have practical options for how your personal data is handled. You can request a summary of the personal information held on your account by contacting our support team through the channels listed on this site. If any detail in your account record is inaccurate — your registered name, contact number, or linked payment details — you can update most of these directly from the account settings area in your dashboard. For changes that require manual verification, submitting a request through the support route will initiate that process. If you have questions about data retention — how long we keep transaction records or account logs — or if you want to raise a concern about how your information has been handled, the support contact route is the right starting point. We will respond to data-related queries through the same channel. Availability of specific rights may depend on your local law and eligible regions, but the support team can clarify what applies to your situation.
Request a summary of personal data held on your account by reaching out via the support contact form. We will confirm what information we hold and how it is being used.
Update your contact information and linked details through the account settings page. Fields requiring identity verification will be handled through the support team on request.
If you believe your information has been handled incorrectly, submit a query through the support contact route. We treat these requests as a priority and will respond with a clear explanation.
For any account-level action tied to data — including deletion requests or transaction disputes — contact support directly. The team can confirm what steps apply under your local law and eligible region.
If you have a question about this privacy policy or want to exercise any of the rights described above, the following contact routes are available. Use the channel that works best for you.
Submit a written query through the contact form published on our support page. This is the recommended route for data access requests, corrections, and formal concerns.
The live chat option on the site connects you directly with a support representative for quicker queries about your account data or policy questions.
Send your privacy-related request to the support email address listed in the contact section of our site. Include your registered account reference so we can locate your records promptly.
We apply access controls and encryption to protect account data in storage and during transmission. Your account credentials are stored in hashed form — we do not hold your password in readable text. Session tokens are used to keep your account active during a visit and are invalidated when you log out.
We use cookies to keep your session active, remember display preferences, and measure page performance through analytics. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features function during your session.
Transaction records and account logs are kept for as long as required to operate your account and meet any applicable legal obligations. When data is no longer needed for those purposes, it is removed from active systems according to our internal retention schedule.
Your account password and any linked wallet verification — including bKash or Rocket details — should be kept private. We will never ask for your full password through chat or email. If you suspect unauthorised access, update your credentials from the account settings page immediately.
We review this policy periodically and update it when our data practices change. The revised effective date will appear at the top of this page. Continuing to use your account after an update means you have had the opportunity to review the revised terms.
These are the questions we see most often about how 77hp handles personal data.
We collect the details you submit during registration — name, contact information, and any payment method details you add, such as your bKash or Rocket number. We also record login activity and transaction history to keep your account running accurately.
We share data only where necessary. Payment processors receive the minimum information needed to complete a transaction. Game content studios receive session data needed to run a game. We do not sell your personal data to marketers or unrelated third parties.
You can update most account details directly from the settings area in your dashboard. For records that need manual review or a formal data access request, contact the support team through the form or email address listed on our contact page.
We retain account data for as long as your account is active and for a period after closure as required by applicable obligations. Transaction records connected to bKash, Rocket, or Bank Transfer are kept for operational and compliance purposes and are removed when no longer needed.
Payment references are stored to maintain account records, but full card or wallet credentials are handled by the relevant payment processor — not stored directly on our platform. Your bKash and Rocket account numbers are held in protected storage with restricted internal access.
Change your account password immediately from the settings page and contact our support team through live chat or the contact form. Describe what you noticed and include your account reference so the team can review access logs and advise on next steps.